Terms & Conditions

TERMS OF SERVICE

THE AUTO GUYS CAR GARAGE L.L.C - a company which has been established in Dubai with license number 1168036 on 2023 year. The website is published and managed by THE AUTO GUYS CAR GARAGE L.L.C on the World Wide Web of the internet with the Uniform Resource Locater (URL) of https://www.theautoguysdubai.com

Term ‘Conditions’ refers to the terms and conditions of the online site through which all required Auto Garage services are provided. 

Term ‘Contract’ refers to the sales and purchase contract of the good/services, which are shown in the Customer’s Order and Confirmation of Order. 

Term ‘Customer’ refers to the person or individual who has accepted the offer to use services provided by The Auto Guys Car Garage L.L.C 

Term ‘Customer’s Order’ refers to the order/invoice from the customer to purchase the services through the The Auto Guys Car Garage L.L.C website by completing the ordering process including the form submission and following hypertext links as guided by the website. 

Term ‘Sale’ refers to the products and services offered The Auto Guys Car Garage L.L.C company through the above-mentioned website for providing any services and/or repairs/maintenance through third party installation service providers of The Auto Guys Car Garage L.L.C 

Term ‘Goods’ refers to the tyre, batteries and auto parts products and installation services or parts of the tyres, auto parts and accessories which is showcased on The Auto Guys Car Garage L.L.C website in accordance to the conditions.

Term ‘Confirmation of Order’ refers to the confirmation of order process in writing to supply the goods and/or auto services showcased on https://www.theautoguysdubai.com and acceptance of the Customer’s Order. The order confirmation is provided in writing through electronic mail, cable, telex, facsimile transmission or similar communication modes.

Term ‘Force Majeure’ refers to the ‘Act of God’ which means in any uncertain condition like explosion, flood, tempest, lightning strike, fire, accident, war or war threat, disturbance in civil society, restriction of laws and regulations, strike or prohibition, or any kind of industrial actions like lockouts, embargoes, export prohibition, political or industrial movement, trade disputes (involving the employees of The Auto Guys Car Garage L.L.C or third party service provider of The Auto Guys Car Garage L.L.C ), inability to procure the goods or obtain raw materials, failure of labour, fuels, or power failure or broken machinery.

1. Conditions of Sale

1.1 As per the terms and conditions of sale, customer purchases products and services from The Auto Guys Car Garage L.L.Cwith respect to the terms and conditions of ‘Customer’s Order’ and ‘Order Confirmation’. The contract between the The Auto Guys Car Garage L.L.Cand the Customer will be governed by the terms defined for ‘Customer’s Order’ and ‘Order Confirmation’ by which any offer can be made or rejected by the customer. 

1.2 By choosing to purchase products and services from The Auto Guys Car Garage L.L.C , Customer accepts that the website content, text, price list, items description, or other product literature showcased on the The Auto Guys Car Garage L.L.C  website serves the purpose of inviting to purchase and not any offer or bind obligates The Auto Guys Car Garage L.L.C  to sell the product to the customer. 

1.3 Unless and until the terms and conditions are acknowledged in written by customer or authorized representative of the customer, and The Auto Guys Car Garage L.L.C, no kind of variation shall be considered in the conditions and shall not be considered as agreed to be binding.

1.4 Employees or agents of The Auto Guys Car Garage L.L.C  are not authorized to present any kind of information related to the company, product or product parts unless it is authorized by The Auto Guys Car Garage L.L.C  After entering into the Contract with The Auto Guys Car Garage L.L.C , Customer understands that the company does not confirm any kind of representations or confirmations.

1.5 Unless the recommendations given by the agents, employees, or even The Auto Guys Car Garage L.L.C for the storage, installation, or use of goods are not in written then such confirmations will be considered invalid by The Auto Guys Car Garage L.L.C and the company will not be liable to confirm the information provided. 

1.6 The Auto Guys Car Garage L.L.C  will ensure that no such error, miscommunication or misrepresentation occurs from their side, however, in case of any typo errors, clerical mistakes, other errors, or omitted errors in sales literature, products and service prices, content of the website, invoicing details, other documentations, product information published by The Auto Guys Car Garage L.L.C , shall be subject to the correction without liability on the part of The Auto Guys Car Garage L.L.C .

2. Conditions of Offers

2.1 Any order placed by the customer shall not be considered as completely processed by The Auto Guys Car Garage L.L.C until the ‘Order Confirmation’ is received from the Customer.

2.2 Customer will be responsible for ensuring that the order details are correct and properly submitted by the Customer and providing any additional information required by The Auto Guys Car Garage L.L.C related to the products or services so that The Auto Guys Car Garage L.L.C can process the order within the timeline and contact customer in case required as per terms and conditions.

2.3 The quality of the product and quantity will be as per the standard details provided in the Order Confirmation.

2.4 The Auto Guys Car Garage L.L.C holds complete right and authority to change the product, specifications, pricing, (if the details of such specifications of the products or services are mentioned in the order confirmation or otherwise) designs, or description without any notice. The Auto Guys Car Garage L.L.C  has the sole right to also change the terms and conditions depending on changes in the laws. 

2.5 Any order placed by the customer shall not be liable for cancelled automatically by The Auto Guys Car Garage L.L.C until a confirmation is received from the customer. Otherwise, the customer will have to indemnify The Auto Guys Car Garage L.L.C for all the losses including the loss of profit, labour, materials, shipment, damages, charges, and other expenses as a result of the cancellation. 

2.6 Additional discounts or offer might be applicable on The Auto Guys Car Garage L.L.C website product/service price. 

3. Conditions of Goods Pricing

3.1 The price of products and services listed on the website The Auto Guys Car Garage L.L.C and order confirmation will be decided by The Auto Guys Car Garage L.L.C . If there is no price quoted in the order confirmation, then the price list defined on the website The Auto Guys Car Garage L.L.C at the date & time of order confirmation will be considered as per the terms.

3.2 The Auto Guys Car Garage L.L.C holds the complete right and authority to change the products and services prices listed on the website:

3.2.1 The increase in price can be due to any uncontrollable circumstances like fluctuation in forex, currency regulations, change in duties, labour cost increase, improper data or cost calculation of manufacturer. 

3.2.2 Changes in the quantity, quality, specifications, and delivery of the product ordered by the customer

3.2.3 Delay in providing the required information to The Auto Guys Car Garage L.L.C from the customer for smooth order processing 

3.3 The standard tax of Value Added Tax (VAT) has been introduced in UAE since 1 January 2018. Due to the VAT introduction, all the goods and services supplied to the customer will be charged on standard rate of 5%. Products sold on The Auto Guys Car Garage L.L.C will be charged VAT wherever required. 

4. Payment Terms

4.1 In regards to any written communication between The Auto Guys Car Garage L.L.C and the customer, The Auto Guys Car Garage L.L.C will be entitled for full payment for the products and services on the same day when the order confirmation is received. The Auto Guys Car Garage L.L.C will have the right to debit the credit/debit card of the customer for the full payment against the products or services on the same day of order confirmation or after that date.

4.2 The customer will be liable to make the payment for the products & services on the date of Order Confirmation. The Auto Guys Car Garage L.L.C will be entitled to recover the payment for the goods, products and services even if the product may not have been delivered or delivery is in process or product is not passed to the customer. The payment time will be the crucial part of the contract, and electronic receipts will be provided for the successful payment orders.

4.3 In the case where customer fails to make the payment for the products & services by the due date and time mentioned in the order confirmation or the payment is declined by the issuer of the customer’s credit/debit card bank, then The Auto Guys Car Garage L.L.C will have no option and without any biasness or prejudice, The Auto Guys Car Garage L.L.C  will have the right to:

4.3.1 Cancel the order and reject the order delivery to the customer

4.3.2 Choose a suitable payment mode for the supply of products & services or supplied goods & services under another transaction or contract between the customer and The Auto Guys Car Garage L.L.C 

4.3.3 Shall hold the right to charge the customer with ‘Customer Fees’ for both, before and after the changes in the decision, on the unpaid amount with additional 2%-4% per month (part of the month shall also be considered as full month for the purpose of calculation) until the full amount is paid to The Auto Guys Car Garage L.L.C 

5. Delivery of Products and Services

5.1 As per the order confirmation received from the customer, The Auto Guys Car Garage L.L.C will deliver the products or cater the installation services at the customer address mentioned in the Order Confirmation or any other address as suggested by the customer and approved by The Auto Guys Car Garage L.L.C 

5.2 The delivery date or installation date mentioned on the order confirmation of the products and services are based on the approximate calculation and not guaranteed thus The Auto Guys Car Garage L.L.C shall be responsible for any delay in the delivery of the products or installation service whichever is caused. Unless and until the product delivery date or installation service is not confirmed in written by The Auto Guys Car Garage L.L.C, it shall not be of importance to the contract.

5.3 If the customer does not claim the product or if the information provided by the customer is incorrect or inadequate to deliver the product or services, then The Auto Guys Car Garage L.L.C will have no other option and without any biasness or prejudice, it shall:

5.3.1 Hold the products until the complete information is received and charge the customer with storage charges; or

5.3.2 Sell the products inclusive of all charges including the storage charges, selling expenses and any excess prices that would account to the customer as a result of the return.

5.3.3 Products will be returned to the manufacturer or supplier and the cost for the return shall be added to the customer account

5.4 Product returned to The Auto Guys Car Garage L.L.C or to its authorized partners should be showcased as evidence of packing/delivery note which should be duly signed and acknowledged. The evidence of delivery note will only be considered as the evidence receipt.

6. Risk and Property Conditions

6.1 The risk of damaged products or loss of products will be passed to the customer.

6.2 On successful sale of product completion (with respect to the terms and conditions of tyre installation agreement with The Auto Guys Car Garage L.L.C  and third-party tyre installation provider, if there is any agreement) the customer will be notified about the products which is installed/fitted and ready for collection

6.3 Any risk of passing the products or delivery or any other provision related to these conditions, the title of the product shall not be passed to the customer until the full payment (including all kinds of fees and charges) of the products is made by the customer to The Auto Guys Car Garage L.L.C 

6.4 The customer will have no right to claim the title of products or charges for security as a form of indebtedness from The Auto Guys Car Garage L.L.C , and in case the customer does so, then the entire amount owed by the customer to The Auto Guys Car Garage L.L.C  shall be forthwith without further notice, prejudice or available option.

7. Conditions of Replacement and Warranty

7.1 Battery purchases are non-refundable. As a battery service provider, The Auto Guys Car Garage L.L.C  will not be responsible for any liability incurred by the customer, vehicle or third party, as a result of battery manufacturing defect. This warranty is limited only to recharging or replacing of such defective batteries.

7.2 All liability under this warranty will cease on transfer of the battery to any vehicle or party other than the original purchaser and/or on the expiration of the warranty period.

7.3 In case of valid warranty claim, geographical coverage is limited only to the areas being serviced by The Auto Guys Car Garage L.L.C.

7.4 The Auto Guys Car Garage L.L.C  holds the complete right and authority to grant replacement of products or services to the customer or not. In cast the replacement is granted but certain charges are incurred by The Auto Guys Car Garage L.L.C  in getting the refund then such charges will be deducted from the customer.

8. Liability Conditions

8.1 The Auto Guys Car Garage L.L.C will have no liability for any defective products due to the inaccuracy in the Customer Order form. The Auto Guys Car Garage L.L.C will have no liability on the loss of product or incorrect information in Customer order.

8.2. The Auto Guys Car Garage L.L.C will have no liability of the damage of products due to wear & tear, willful damage, damage due to not following the standard instructions as explained on The Auto Guys Car Garage L.L.C or unworkable conditions.

8.3 As expressed in the terms and conditions, warranties, or other terms and conditions that is implied by the statute or common law will be excluded for the maximum extent.

8.4 Any product defect claim or differentiation in product specifications showcased on The Auto Guys Car Garage L.L.C  claimed by the customer related to the products or services should be informed The Auto Guys Car Garage L.L.C claimed in writing within 48 hours of product delivery or service installation or within 24 hours of after discovering the defect.

8.5 If the customer does not inform The Auto Guys Car Garage L.L.C claimed within the stipulated time define in point 8.4 then customer will not be eligible for cancelling the order or rejecting the product delivery. 

8.6 If the customer claim related to product defects, quality of product or improper installation services to reported and found to genuine then in that case The Auto Guys Car Garage L.L.C  claimed is liable to replace the product. The Auto Guys Car Garage L.L.C  shall have the sole discretion to charge or replacement of the product and have no liability against the customer or any other person.

8.7 The Auto Guys Car Garage L.L.C  will not be liable for any kind of misrepresentation, implied warranty, other terms or common law or terms of contract for any sort of direct, indirect, special or consequential loss of products or services, or damage incurred during the supply of products or installation of services or resold by the customer. In any of the cases, the liability of The Auto Guys Car Garage L.L.C  will be limited to the cost of product or services, and not exceeding it as per the conditions.

8.8 In the case where the products are unavailable or undelivered to the customer then The Auto Guys Car Garage L.L.C  has the complete right and authority to cancel the order or grant complete refund of the amount of products & services to the customer.

8.9 The Auto Guys Car Garage L.L.C  will not be liable to the customer in any case even if a breach of contract occurs due to any reason in delay of performance, failure to perform, related to products or services, failure due to Force Majeure, or any situation that is beyond the control of The Auto Guys Car Garage L.L.C 

9. General Terms

9.1 The Auto Guys Car Garage L.L.C  will perform the entire activities mentioned in the terms and conditions by itself or through third party agencies or as applicable with other person or entities.

9.2 Any notice, inquiry or permission should be given in written to The Auto Guys Car Garage L.L.C  as per the conditions by the party. The Auto Guys Car Garage L.L.C  will also provide written communication to the party to its registered address or principal business address which may be relevant at the time of notification is sent to the pursuant giving the notice.

9.3 No kind of waiver for the breach of contract shall be considered by the customer The Auto Guys Car Garage L.L.C  in replacement of any other waiver or subsequent breach of the same or other provision.

9.4 If the conditions of the provisions are considered as invalid or unenforceable by any authorized or competent authority then the entire or part of conditions shall not be effective.

9.5 The terms and conditions as well as contract constitutes to the agreement between the customer and The Auto Guys Car Garage L.L.C  with respect to the sales and purchase of products and it shall supersede all the written or oral communication as well as previous agreements complete. The customer should not only rely on any of the communication or statements published by the employees, representative or agents associated with The Auto Guys Car Garage L.L.C 

9.6 The Auto Guys Car Garage L.L.C has the right to assign the entire customer contract or part of the contract with third party entity as required. Unless and until there is written agreement between the customer and The Auto Guys Car Garage L.L.C , the customer should not assign any benefit or burden of the contract with The Auto Guys Car Garage L.L.C 

9.7 The terms and conditions are governed by the law and jurisdiction of United Arab Emirates and the customer agrees to submit to the non-exclusive jurisdiction of UAE.

9.8 The customers who are below the 18 years of age or minor, accessing the The Auto Guys Car Garage L.L.C  website or transacting shall not be considered as registered users

9.9 The Auto Guys Car Garage L.L.C  accepts from online bank modes including credit card and debit cards in AED currency. The customer has to take note of the receipt of transaction and follow the merchant account terms and conditions.

9.10 As per the law of UAE, The Auto Guys Car Garage L.L.C  shall NOT deal with or offer any products or services to OFAC sanctioned countries.